125 tayangan
oleh

On 23+24 May I sent the following emails - but got NO answer

Hi,

I have two serious problems with SmadAvPro:

1.

I copied/pasted one of my favorite programs to the W10 startup folder: my musicplayer MUSICBEE.EXE.

Suddenly the music stopped playing, smadav appeared and was 'deleting' the virus. Result: Musicbee.exe was gone from my Startup Folder AND fom the Programs(x86) folder. No the whole folder, only the .exe 

It is a false positive. I have been using this program for 12 year now. It is clean and legal. 

What to do? No idea...

2.

Trying to read SmadAv instructions is impossible: I selected English as my program language. But all text is in Bahasa Indonesia.

Please assist as soon as possible!

Thanks!

=======

from the log i just found:

Detected Virus :
=> New Heur.LowRepC(musicbee)
   -Detected Process [Killed]
   -C:\Program Files (x86)\MusicBee\MusicBee.exe
=> New Heur.RunStartup
   -Infected Startup
   -C:\ProgramData\Microsoft\Windows\Start Menu\Programs\StartUp\dsidebar.exe
=> New Heur.LowRepC(musicbee)
   -Infected Shortcut
   -C:\Users\Wim Van Kuijk\Desktop\MusicBee.lnk
=> Suspected Startup
   -Infected System
   -C:\Program Files (x86)\Desktop Sidebar\dsidebar.exe

Infected Registry Values :
=> (Default)
   -HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\App Paths\MusicBee.exe
   -New Heur.LowRepC(musicbee) User Virus Value

waiting for your response....

image

Can you PLEASE help? 

I am waiting to play my music again. 

Everytime i install Musicbee again SmadAv eats it. 

There is nothing wrong with Musicbee... 

Please help SOON. 

Thanks . 

Wim

=====================

same happens now with dsidebar.exe - also false positive. been using this legal/clean program for years. previously SMADAV found no problems in it.

2 Jawaban

oleh (37.7k poin)

Dear User,

It's happen because of you've put (maybe) non-Digital Signature .exe file to StartUp Directory.
Smadav'll eats as "New Heur.RunStartup" or "New Heur.LowRepC".

If you want put .exe to StartUp, make sure thats using Digital Signature.

Thank for report.

Ryan Bekabe
Smadav Expert

oleh (128k poin)
Try using this method https://translate.googleusercontent.com/translate_c?depth=1&hl=id&nv=1&rurl=translate.google.com&sl=id&sp=nmt4&tl=en&u=http://www.konfirmasi.com/index.php%3Fqa%3D860%26qa_1%3Dbagaimana-jika-terjadi-false-detect-daftar-pengecualian&xid=17259,15700023,15700186,15700190,15700256,15700259&usg=ALkJrhhec5jn9gj-5HblMaq4ZudhTJdlsg

so that your file is not considered a virus,
Smadav Pro feature, List of exceptions, only on the pro version of Smadav.
for smadav free users, please send your file here so that it will be whitelisted on the next version of smadav.
Selamat datang, disini Anda dapat bertanya segala hal tentang penggunaan Antivirus Smadav, konfirmasi pembelian/pembayaran, lupa key, konsultasi virus, pencegahan dari virus ransomware dan virus iklan, kesalahan program (bug), kritik/saran, tips & trik, dll.

Pertanyaan akan diusahakan dijawab langsung oleh Tim Smadav

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